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Jewelry FAQ

***Due to a manufacturing defect the round toggle is unavailable until we can a new manufacturer. We apologize for any inconvenience***

 

 

How do I know what size bracelet to order?

 

 Take a cloth measure tape and measure your wrist snuggly. To that measurement add 1” for an adults and ½” for a child’s bracelet. If you don’t have a tape measure available you can use this general size chart:  

 

Adult

 

Petite~ 6 ½”

Small~ 7 “

Medium~ 7 ½”

Large ~ 8”

X-large~ 8 ½”

  

 Child

 

Newborn~6 months – 4 ¼”

6~12 months – 4 ½”

12~24 months –5”

2~5 years 5 ½”

6~8 years 6”

Over 8 years 6 1/2”

  

Please make sure to order the correct size. There is a $10.00 per strand re-stringing fee

 

How long will it take to receive my purchase?

 

 

All jewelry is custom made upon payment and generally take 12-14 business days to ship. 

Do you offer Rush Services?

 Yes-rush orders are available for and additional $10.00. Please contact us prior to placing order so we can make sure we are able to accommodate your needs

What types of materials do you use in your designs?

 

 

We only use the finest materials in all our designs. All the beads, findings and alphabet blocks  are sterling or Bali silver (Never ever silver plated) We only use genuine Swarovski crystals and pearls,freshwater pearls(where noted)cats eye glass beads,gold filled beads & handmade glass beads. Jewelers wire is only used for lasting durability.

  

Do you take custom orders?

 

 

 Absolutely! We enjoy nothing more than working with our customers to get the perfect “one of a kind” piece of jewelry you were dreaming about!

 

Can I change something on my order?

To avoid any un-necessary fees on both my and your end please be certain of what you want before placing your order. I am always available via e-mail to discuss any design questions you may have and I'm always eager to help.I check my messages several times a day so you will reach me.

 

You have 24 hours after order is placed to contact me if you need to change lettering on your bracelet. After that there will be a $10.00 fee per strand to alter the bracelet. You have 48 hours to change any crystals,clasp or lengths

 

 

What is your return policy?

Because each piece is custom made to your specifications we do not accept returns unless there is a manufacturing defect. If there is a defect please e-mail us within 7 days of receipt. We will happily either repair, replace or exchange your item.

 

Do you guarantee your jewelry?

 

 

All of our designs are guaranteed for 90 days from purchase. After 90 days a restringing and a possible replacement fee will apply  

 

How do I clean my jewelry?

 

 

The best way to clean your jewelry is with a polishing cloth. Do not use a liquid jewelry cleaner as it does remove the finish on the Bali beads and damages the luster on the pearls. Do not use any household chemicals on your jewelry as it is also very damaging.

 

Will my bracelet look exactly like the photo?

 

 

The bracelets on the site are made in the most common sizes-6~8 years for the child bracelets, medium for the womens. Because your bracelet may be smaller or larger than those sizes the will be a slight variation but the basic design will be the same.

 

        

 The following photos are of our selection of toggles & clasps and alphabet beads. 

 

Birthstone Colors

new Crystal Chart

 

 

 

***Please keep your little queen safe and do not let her wear her jewels unattended***