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Store Policies

 Store Hours

Monday-Friday 8:00am-6:00pm EST

Please allow for 24-48 hours to recieve a reply to any emails.We will do our best to reply sooner

Payment

You can quickly and securely place an order 24 hours a day 7 days a week. We accept all major credit cards and e-checks through Pay Pal. A Pay Pal account is not required to make a payment.  

*** At this time we are not accepting personal checks***

Shipping

All orders are custom made upon receipt of payment. Currently orders are shipping between 7-12 business days. Large orders or orders placed during the holiday rush may require additional time to process. Bow and Jewelry parties have a 3 week shipping time.

All small purchases come beautifully packaged ready for gift giving at no additional cost. Large orders will come carefully wrapped in tissue paper.

We are pleased to offer free shipping on orders over $15.00 and free Priority shipping on orders over $50.00 to United States addresses. If you would like to purchase shipping insurance you may do so at checkout.

Be sure to check "first class shipping without insurance" if your order is over $15 and you want to receive the free shipping. Otherwise the next available shipping option will be applied to your order.

Please keep in mind that if you choose to purchase Priority Shipping the processing time on your order is the same(7~12 bus. days) but transit time is faster.

We are now shipping to Canada for a flat rate of $5.00

If you live outside the United States or Canada please contact us prior to placing an order so we can give you a shipping quote.

We are not responsible for loss or damage on uninsured purchases.

 

Rush Orders

Rush orders are available for and additional $10.00. Please contact us prior to placing order so we can make sure we are able to accommodate your needs.

 Returns

We want all our customers to be 100% satisfied! If an item is  defective it will be  promptly replace . We strive to accurately  represent every item we offer.Due to the nature of our items they cannot be resold. Unless an error has been made on our end,all sales are final.

. Shipping costs are non-refundable.

 Cancelling Order

 Due to the fact that each item is hadncrafted to your specifications upon notice of reciept, we will only cancel an order within 24 hours of order being placed. You will recieve refund in the same method of payment. After 24 until 48 hours you will recieve store credit only for the same amount of purchase. No cancellations wil be honored after 48 hours

Warranty

We take tremendous pride in our work and stand behind each and item we sell.That being said we know how little fingers can destroy just about anything if they put their minds to it. We are please to offer free repairs on all hair items for 1 year from purchase.You just pay for shipping.

Custom Orders

We love doing custom orders! There is absolutely nothing we enjoy more then communicating with our customers to get that "just right"look.There is no additional cost for labor just for the supplies if is not something we normally stock(specialty ribbon,embellishment etc.)

Privacy

Your privacy is very important to us. You information is confidential and will never be sold to any third parties.

We advise our customers to never leave a small child unattended while wearing any of our products.Many of our products  contain small pieces which could present a choking hazard. By placing an order with Drama Queen Bows & Jewels LLC you are agreeing that Drama Queen Bows & Jewels LLC accepts no liability from misuse or non- supervision when using our products.